Victoria Palace Hotel 5* stars

Sunny beach, Bulgaria

Information & Photos

Victoria Palace Hotel Sunny beach - general view photo
Map Victoria Palace - location on the map / GPS

The popular Victoria Palace has an ideal beach front location offering easy access to the main resort promenade. With its creative design and wide range of facilities you will be delighted at everything this hotel has to offer.

FACILITIES: Restaurants • A la carte restaurant • Casino • Cocktail bar • Lobby bar • Pub with Sky Sport • Pool bars • Beach bar • Outdoor and indoor swimming pool • Jacuzzi • Massage & hydromassage • Sauna • Steam bath • Fitness centre • Juice bar • Spa centre • Shop • Beauty salon • Hairdresser • Resident doctor • Exchange desk • Safety deposit boxes • Big TV screens are available for guests.


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Reviews

Add review Please click on button [Add review] and share with us your opinion. By sharing your experiences you're helping travellers make better choices for their trips. Thank you! We show only 5 last comments. There are total 131 comments. To view all reviews/comments please visit page with all Victoria Palace Hotel reviews.
Rina | 1 out of 1 found this review helpful Just returned from a 4 night stay in te hotel.

It is still not finished, though it looks like somebody forgot the plannig phase: unresonable proportion of elevators / rooms, staircase not finished, with unequal hight of stairs, many broken parts in the bathroom, no air condition in public areas like Lobby and Dining room, and many other faults.

Towels is a main issue - they just don't exist. After some shouting you sometime get some wet towels... (Tippng the maid can help) . Guests are probably expected to wash only once a week. Of course no towels for the pools. ([+]view more) Shampoo and soap are given only once in a 4 night stay. More is supposed to be purchaced (in a 5 * hotel!!!)

Rooms were not cleaned during our stay.

BUT WORST OF ALL IS THE SERVICE: It seems like the staff don't really care. They are indifferent to problems of their guests (and there is plenty, all the time!)

Food was boring and not tasty. as a vegetarian - there was really not much if you don't like steames-to-death vegetables with no taste. Baklava was good! Dinner is supposed to served untill 20:00 but is you came on 19:30 - you can feed yourself with leftovers.

A manager is never to be found, and the manager of guest relations doesn't want to listen to feedback.
None of the employees look proffessional.

Most 3-4 * hotels we stayed in gave much better service!
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Julie Harvey | 1 out of 1 found this review helpful I have returned today from Victoria Palace Hotel, Sunny Beach, (18.06.05). I would like to reassure anyone going to Sunny Beach, that despite some building work, most of this was restricted to internal, and noiseless work. The building work made no impact on our holiday at all. We were a party of mum, dad and two children aged 7 and 4. We had a pleasant holiday. Victoria Palace is a good hotel, with extremely spacious family apartments. Any holiday is not without its problems, and in this case, the bedding and sheets do not fit the beds, they are too small, although the beds ([+]view more) are comfortable. We had to check out at midday and were not to be collected until midnight. We were told a room would be available for us to shower and change in later in the day, this did not happen, we were told it was in use by someone else, and we could change in the toilets, which we did. There was an option to keep the room until 8pm, for 80 levs. We felt this too expensive, although had we been offered the room until midnight, would have taken it, as the late hours are the time children need to rest. The hotel has a superb outdoor pool, but the indoor pool is 20 levs per person per day, unless you are paying for treatments in the health spa, then the use of the indoor pool is free. There is no entertainment in the hotel for families. There is a Casino and a few bars in the hotel. Our children are at an age where by day they are happy playing in sand, and swimming in the sea and pool. At night we found a bar "Amigo" with a slide, swing and climbing frame. There are also lots of bouncy slides along the sea front, and bungee jumping for children, and adults. Sunny Beach as an Aqua Park, and Hotel Kuban has its own water park, which costs 15 lev per person per day. Taxi drivers are waiting to rip you off, we got caught out by one who when we asked for a price for a taxi from Nessebar 3 miles away, he assured us he would be using the meter, so we could rest assutred the price would be reasonable. However, at the end of our 10 minute journey we were told the cost was 50levs, despite objecting to such a rip off, he just said we should secure the price before hand next time! Of course, after that we used the local bus, very reasonable, a bus ride to Nessebar costing about 30 pence. Also the little train only costs 1.5 levs per person, and is a good way to get from one end to another. The resort itself isl lively, without catering too much for the young lager louts. There are a lot of families, and retired people in the resort, and particularly at Victoria Palace Hotel. There were no loud groups of men or women. The restaurants are mostly excellent, though we paid for half board, we eat out all week, apart from breakfast, this because we have expeirenced tepid buffet food in previous hotels, and were informed by others, that the food was not very pleasant. Also it is cheap to eat out. We were paying around 36 to 40 levs for four meals and drinks, we were getting 2.5 levs to the pound. The beach is sandy and the sea is clear. It costs 18 lev for two sunbeds and one parasol for the day. The beach has many people selling there wares, so it sometimes gets tedious, having to keep saying no to the same people on and off all day. On the whole we had a good holiday, just right for one week, any longer and we would have been bored, because we don't enjoy spending all day every day sunbathing, but for those who do, this is a perfect place. The other thing to say is, there are not enough beds around the pool, and some guests get up at 6am to reserve beds with their towels. For this reason, we never managed to be up early enough, and had to settle for sitting on the floor on towels, or sitting at the tables near the pool at the pool side bar, and ordering drinks. At 3pm in the afternoon you can sometimes get a bed when those who have been there since 6am get fed up, however, the pool closes at 5pm. This suited our kids, who were cold after a couple of hours in the water anyway. If you have booked a holiday at Victoria Palace, I think you will have a lovely time, and you have nothing to fear, but the taxi drivers and the sunbed occupiers. Happy holidays. Was this review helpful to you? Yes No stefanie benfield | 1 out of 1 found this review helpful I have to say that personally this hotel is the most amazing hotel i have ever stayed at, it has a gorgeous layout and has been designed with taste. All the facilities you need are right outside the hotel and with the beach on the door step. Was this review helpful to you? Yes No julie killeen | 1 out of 2 found this review helpful this hotel is brill, came last september couldn't fault a thing, nice friendly staff, i am coming back this year & i am bringing my friends, you will enjoy this hotel, nice place to stay. Was this review helpful to you? Yes No Chris & Angela | 1 out of 1 found this review helpful We returned from the VP in Sunny Beach on 04/10/04. All I can say is that that there are a lot of people out there who just love to moan!!
The hotel itself is spectacular, our room was massive with a lovely bay window with a very cosy seating area (although the wardrobe was a little on the small side, not that we let this worry us!) The staff at the hotel were always friendly and helpful, I think my husband was very impressed with their outfits - you'll know what I mean if you visit!!
I must agree that the food was not that special, but as it was so cheap, we just ate ([+]view more) out most nights, had a lovely meal in Bistro Millie's, also had good entertainment aswell...
I would recommend Sunny Beach to anyone and I certainly would not pay any attention to the bad comments!
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