Self-service check-in only for domestic BA flights

2006-03-22

British Airways is scrapping conventional airport check-in facilities for all UK domestic flights. In a statement Tuesday the airline announced that from 25 April, the only way for passengers on domestic services to check-in would be via the ba.com website or at a self-service airport kiosk. Passengers checking in online will be able to print their boarding pass up to 24 hours before their flight, allowing them to proceed directly to the departure gate on arrival at the airport, if they are carrying hand baggage only. Conventional check-in desks will be converted to ‘fast bag drops’ for those with hold baggage.Martin George, BA commercial director, said: ‘Making the airport experience simpler and speedier for our customers is the cornerstone of our vision for Terminal 5 and we want to introduce many of these improvements now, ahead of our move. ‘Our customers have told us that they are looking for ways to save precious time where possible, so we have developed user-friendly self-service check-in systems, which they think are terrific, to help ease their journey through the airport.’George added that BA would continue to invest in automated check-in systems in the expectation that more than 80% of its passengers would use them by the time it moves into Heathrow T5 in March 2008.Separately, the airline announced it is to launch its first flights to Tirana and Bulgaria’s Black Sea coast resort of Varna from the start of its summer schedule on 26 March. The service to Tirana is the UK’s first ever scheduled link to the Albanian capital.